FAQs

You will receive a shipping confirmation email once your order has shipped, which includes a tracking link. However, you can also check your order status on our website here. If you have a registered PeterThomasRoth.com account, simply log in and click on the order you would like to track. If you do not have a registered account with us and checked out as a guest, you can track your order by entering your order number, email and billing zip code.
If there is an issue with your order such as missing, damaged or incorrect products, you must contact Customer Service by phone (1-800-787-7546) or email ([email protected]) within 30 days of the delivery date to receive assistance. If you contact us by email, please include your phone number.
Add Route premium package protection at checkout. Peter Thomas Roth has partnered with Route so that you can easily file claims for lost, stolen or damaged packages. Once a claim is filed, it will be reviewed for approval of a reorder or refund within 24 hours. If you have already purchased Route+ and need to file a claim, click here.
Please note that only products purchased on PeterThomasRoth.com or from an authorized retailer are guaranteed authentic. To ensure authenticity, please check the back of the product tube for “Dist. by: ©PETERTHOMASROTH® Labs LLC” and a 7-digit number, e.g., 22-01-357.

To ensure the utmost quality control, Peter Thomas Roth products are distributed and sold exclusively on PeterThomasRoth.com and by authorized retailers. Should you purchase a Peter Thomas Roth product from any source other than PeterThomasRoth.com or an authorized retailer, you do so at your own risk and with the understanding that any Peter Thomas Roth return policy will be voided.


If you have any concerns about whether a retailer is authorized or a product is authentic, please contact us.

Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

Peter Thomas Roth accepts payments with MasterCard, American Express, VISA, Discover and Afterpay.

To start a return on a PeterThomasRoth.com order from the contiguous United States, visit our Returns Portal at https://portal.refundid.com/stores/peter-thomas-roth and enter your order details. You will be prompted to purchase a USPS return shipping label through the portal, or you can opt to use your own shipping label and send the item(s) back to us with your preferred courier service. (We apologize but we do not currently provide prepaid labels and return shipping fees are non-refundable.) 

Once you have your return shipping label, securely package your return and attach the label on top, then drop it off with the appropriate courier. For all returns under $100, you will receive your refund once the package is in transit. Returns over $100 will be processed once your order is received and inspected at our warehouse (usually within 72 hours of receipt). The return will be automatically applied to your credit card within an estimated time of 3 to 5 business days. Please note that depending on your credit card company, it may take an additional 3 to 7 business days after your credit is applied for it to post to your account. 

More information about our return process is as follows:

• International orders outside the contiguous United States and products earned through our loyalty rewards program are not eligible for return or exchange.

• If you choose not to purchase your return shipping label through our Returns Portal, we recommend sending item(s) back using a courier service that provides a tracking number to ensure prompt and secure delivery.

• If you have any issues using the Returns Portal, contact Customer Service at 1-800-787-7546 or [email protected]. 

To speak with customer service, please call phone number 1-800-787-7546. The office is open Monday-Thursday 9am-5pm and Friday 9am-1pm EST (early closings for Summer Fridays).

Our team advises applying our products on a thinnest-to-thickest basis. It's best to allow each layer to dry and absorb into your skin before applying the next product. Generally, serums will be applied first, followed by moisturizers.

Please find below the statement verified by the Celiac Disease Association.

Many skin care products contain gluten. Gluten cannot be absorbed through the skin from skin care products. However, anything that may come in contact with your lips/mouth (such as chapstick and toothpaste) should be gluten free.

For any item received damaged, please DO NOT THROW AWAY the item. Send an email to us and please include your phone number. The broken item(s) will be replaced and the email will provide instructions on what is to be done with the broken item(s).


For purchases not made through PeterThomasRoth.com, we will provide you next steps to contact the place of purchase.

While our products are not tested to be non-comedogenic, none are "comedogenic". Our company aims to not use ingredients that, to our knowledge, cause acne breakouts or clogged pores.
A package is not considered lost until 14 business days after the ship date. Unfortunately, we must wait until after time period has passed to file a claim with the shipping company. If we are able to replace the products that were in the original order a replacement order will be placed and re-shipped. If the products are unavailable a refund will be issued for the original purchase amount.

Please find our disclaimers here.

Our email may have slipped into your junk folder, please check there for your order confirmation. Otherwise, contact the Customer Service line at 1-800-787-7546 for help. We are open Monday-Friday 9am-5pm EST.

For correct usage of Instant FIRMx® Temporary Eye Tightener, refer to the product page and see instructions under Usage.


We cannot advise which products to use while pregnant and/or breastfeeding. We recommend consulting a physician or primary doctor who can advise which products are safe for use during this time.

Peter Thomas Roth does not test any of our formulas or raw materials on animals but we believe in total transparency and will not claim that for the following reasons:

  1. We cannot be certain that a raw material supplier has not now or at some time in the past tested an ingredient on animals. We do not knowingly purchase ingredients that have been tested on animals and inquire before purchasing ingredients but some staple ingredients that have been used in products for years may have been tested on animals in the past.
  2. We do sell our products in China and some other countries that still do test on animals; though it is our understanding that China is moving towards stopping this practice. We are not alone in selling to China; nearly every major cosmetic company sells there. Also to be noted are that many major beauty retailers conduct business there including QVC and Sephora.

You can find more information about Peter’s Inner Circle Rewards Program here!

No, we cannot accommodate sample requests for group events at this time.

Thank you for contacting us. We understand how frustrating it can be for a product you love to be discontinued. There are a variety of reasons we make the tough decision to discontinue a product. We are happy to assist you in finding an alternative replacement product within our assortment.
To be notified when a product comes back in stock, sign up for the waitlist on the product page. Click “Email Me When Available” and enter your information to receive an email alert when the product has been restocked. If you do not see a product on PeterThomasRoth.com, it is most likely discontinued.

To cancel your order, please submit your request to [email protected]


If we have not begun processing the order, we will cancel your order. You will receive a cancellation confirmation once complete.


The pending charge will be removed from your banking account automatically within the next 5-7 business days. We ask that you speak with your provider if you would like this expedited.